Frequently Ask Questions

How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen at checkout.

What is your return & refund policy?

We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange, provided the item is in its original condition. To start a return, please visit our Returns Page or contact our customer service team at admin@dunaluxe.store

How can I track my order?

Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number to track your package through our Order Tracking Page or the shipping carrier’s website. If you haven’t received tracking details within 24-48 hours, please contact our support team.

Do you offer international shipping?

Yes! We ship worldwide. International shipping rates and delivery times vary depending on your location. Custom duties and taxes may apply, which are the responsibility of the customer. Please check your country’s import policies before placing an order.